How can we help?

Register on our platform with your details, then complete identity verification. You'll be able to use the Services once your identity has been verified.

Typically a valid government-issued ID and a recent proof of address. Depending on the checks required, we may also ask about your source of funds. This is part of our legal anti-money-laundering obligations.

We aim to review documents within 3 business days. If we need anything further, we'll let you know — a request for more documents is routine and not a reflection on you.

Fund your account using the payment methods available in your account area. To meet anti-money-laundering rules, deposits should come from a payment source held in your own name.

Deposit processing times vary by method but typically range from a few minutes to 24 hours. Your bank or card provider may add additional time outside our control.

It's an anti-money-laundering requirement. We don't accept payments from unrelated third parties, which also helps protect your account.

Request a withdrawal from your account area. We may ask for identity or compliance documents before processing it, in line with our anti-money-laundering obligations.

No. There is no trading-volume or turnover requirement to withdraw your own money. You can withdraw your available deposits and your trading profits at any time, subject only to lawful identity and compliance checks.

Withdrawal processing times typically range from a few minutes to 24 hours, depending on the method and subject to standard KYC and AML checks. Once approved, your bank or payment provider may take additional time to credit the funds.

To reduce the risk of fraud, we normally return funds to the same source you deposited from, in your own name.

Choose an instrument, set your size, select an order type (such as market, limit, or stop), and confirm. Make sure you understand how each order type works before using it.

Leverage lets you open a position larger than the funds you commit, which magnifies both gains and losses; margin is the amount you must keep in your account to support it. These are high-risk features — please read our Risk Warning and Section 16 of the Terms.

If your available margin falls below the required level, positions may be closed automatically to limit further losses (a margin close-out). This is explained in our Terms.

Our charges — which may include spreads, commissions, and overnight financing — can be seen under deposits/withdrawals marked as fees. We give reasonable notice before changing fees.

No. We don't offer deposit "bonuses" with trading-volume conditions attached to withdrawals, and we don't charge dormancy or inactivity fees that reduce your balance. Your funds remain your funds.

Use the password-reset option on the login screen. For your protection, some login and account-security matters may be verified through a secure channel before we can make changes.

Check your internet connection and try again. We aim to keep the platform available but can't guarantee it is uninterrupted. If the problem continues, contact us with details and a screenshot if possible.